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topics covered

Role of the Office Professional
  1. Common office staffing and organization
  2. Productive work habits
  3. Professional growth
  4. Office safety and security
Interacting with Clients
  1. Reception procedures
  2. Scheduling procedures
  3. Telephone operations
  4. Effective telephone communication
Office Operations
  1. External mail: outgoing
  2. External mail: incoming
  3. Routing inter-office mail
  4. Photocopying
  5. Facsimile (FAX)
Records Management
  1. Objectives
  2. Systems
  3. Filing principles
Supplies and Equipment
  1. Inventory procedures (FIFO / LIFO)
  2. Inventory controls
  3. Ordering procedures
  4. Receiving procedures
  5. Care and maintenance of office equipment

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